Too expensive to only last 14 months and Fit Bit does nothing to stand by their products. Keep posting and voting. It says when I step on it “sensing...step off...thinking...err.”. Tweet. @jfs8339 Welcome aboard to our Fitbit Community. For Aria Air, check the battery level icon on the display. Fitbit isn’t going anything. Hope to see you in our Fitbit Community more often! @strart63 Welcome to our Fitbit Community! I've been a Fitbit user since 2015. @strart63 I'm so glad to hear that you are going to receive an Aria 2 soon. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. Step 1 – Solve Fitbit Aria Step Off Error. Another after around 12 months. @kelvinchua75 I noticed that you joined our Fitbit Community recently. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Kindly verify that the mobile device you are using, has Bluetooth on. One failed just after one month. Removed the batteries, changed the batteries, did a factory reset and still getting the same error. However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. I have re-setup the scale several times with no problems connecting. I'm having the same issue. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". Running with music makes you happy! Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. Is Fitbit Aria Setup Error appearing? If the device is nearby, turn off Bluetooth on it. @Lisad123 Welcome to our Fitbit Community! After that we got the message "ERROR 1" when standing on it. Your weight is unbalanced. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. For more information, see Why isn't my Fitbit scale working? Find the file where you saved it, and double click on it. The battery level is accurate as of the last sync. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. Took out batteries. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. Step 3. I'm having the same problem with my Aria 1 as well .what do I do? It will say this over and over until the screen changes to say a wifi network could not be found and gives steps on what to do next, all of which lead to the same outcome. Same spot it’s always been in my bathroom. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. Once you've done this, weigh yourselves 5 consecutive times. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). Share Your Story. For step-by-step instructions, see help.fitbit.com. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. @DramaQueenDiva Thank you so much for your help! 2. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi:) / Sensing/ Thinking/ Error” cycle. Finally, weigh yourself 5 time in a row in order to re-calibrate your scale and let me know if the error message disappears. Creating your account is completely free, and takes about a minute. Your scale is currently updating. And now this stupid scale doesn’t even work. 14:53 Troubleshooting steps. Is Fitbit Aria Step Off Error appearing? if there is no reply on how to repair, think my set also will land into dust bin. Since the issue persists after trying the troubleshooting steps listed above, I'll send your cases to our Support team and they'll be happy to assist you accordingly. Tap the Today tab > profile picture. As an Amazon Associate I earn from qualifying purchases. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. When I have changed the batteries, the scale showed me the correct wifi. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. It gives an error message and will not work at all. Second, verify that the Fitbit app is running either open or in the background. Updated 20 November 2016 with Fitbit Area UART1 interactive mode. Same error each time. I'll be around if more assistance is needed! 10 January 2015. Hi @strart63 and welcome aboard! Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. Getting error message. Welcome aboard! I have made sure Aria is paired with my bluetooth. The scale will look for your Wi-Fi network then link to the Fitbit server. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. You will receive an email from them soon. What are the words that the error displays? For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. The Late Late Show with James Corden Recommended for you Don't hesitate to get back whenever you need assistance and I'll be happy to help. Step 2. ‎08-12-2018 @EmetYahu Thank you for getting back and trying the troubleshooting steps shared above! Shop Fitbit Aria Air smart scales from the official Fitbit Store. El día de hoy mi báscula empezó a mostrar un mensaje de error en la pantalla (Hi - Sensing - Step Off - Thinkibn - Err) No se como Join an existing conversation, or start a new thread to ask your question. Do not waste your hard earned money or time. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. Step 4. Storing the scale vertically will cause the scale to need to be recalibrated. So long, and thanks for all the fish. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. How to Fix Fitbit Aria Won’t Sync Problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your Fitbit Charge 3 is acting a little strange lately—it's not syncing properly, it isn't turning on when charged, or it's not tracking your steps—you can try a quick restart to get it working again. Any other suggestions? Your scale is currently updating. Pitch Perfect Riff-Off with Anna Kendrick & The Filharmonics - Duration: 9:35. ; Check the battery icon next to the name of your scale. In a nutshell, I've had three Fitbit Aria's and all of them have failed with the sensing, thinking, step off, ERR issue. It is scary how terrible Fitbit customer support has gotten. Shop Fitbit Aria Air smart scales from the official Fitbit Store. I also just face the same problem. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Please assist. Step 1 – Solve Fitbit Aria Scale Error Message. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". Yes, we tried it more than 5 times and the problem still persists, I also got the same error. From now on, your Fitbit data will only sync when you open the app. Step off the scale, and check the Fitbit app. You should receive an email from them soon. Open the Fitbit app. Does it appear when your Aria tries to sync your data? Do any of those codes sound like anything you may be experiencing? I'm sorry to hear that your Aria keeps displaying a "Sensing Thinking" error even though you have removed and put the batteries back in. Step 1 – Solve Fitbit Aria Setup Error. Fitbit Aria Teardown. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. Turns out you have to step off of the scale when the feet icon does so. - last edited on Finally, re-calibrate it by weighing yourself 5 consecutive times and let me know if the issue gets fixed. Your scale is calibrating while it completes your weigh-in. This will turn off automatic syncing. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". I understand how you feel about this. The problem remains. Video for blog post regarding a repair I made to the fitbit Aria scale. I'm done with Fit Bit products, never again. It just sounds like it's in some sort of calibration process. Fucking hell /vent. The agent that emails back is equally unhelpful. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. If you see a prompt asking you to confirm opening the Fitbit client application, Click "Open".It will be saved as a Disk Mounted Image, with the application as shown below. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" Force quit the Fitbit app. The warranty period, 2 years, was not exceeded. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … How is it stored? I've been trying to figure this out off and on for months. Step 1 – Solve Fitbit Aria Sensing Thinking Err. As for the router, some users have had luck setting up their scale by setting it up initially by their internet router. message, then goes to the sync screen next. Is Fitbit Aria Step Off Error appearing? Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. You will receive an email from them soon. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Join an existing conversation, or start a new thread to ask your question. Hopefully someone at Fitbit will eventually take notice. I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. This left me using the Salter every time I weighed myself, which was every morning for about two years. Am I supposed to step off or somehow tell it yes I … Tap Save when your weight log appears. 5. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! Fucking hell /vent. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Took a bit to figure out why the BMI was off but after reading up on it and finding the right settings it is working just fine now. Wait until the process completes before stepping on. Switching back to your Wi-Fi network. Me : Do you know of this issue? For more information, see Why isn't my Fitbit scale working? Running with music makes you happy! 2. Finally, I stepped on it and it worked. Finally, make sure that your scales are placed on a hard surface and you are stepping on them barefoot. Sending your Wi-Fi information to the scale. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. the correct user in the Fitbit app or on the fitbit.com website. Your scale is going into standby mode until you step on it. Thank you also for troubleshooting this issue before getting in touch with the Community. Video for blog post regarding a repair I made to the fitbit Aria scale. I've been a Fitbit user since 2015. 4. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. Nothing is happening. I originally bought one of these scales in 2018. I'm sorry to hear about the error message that your Aria scale keeps displaying even though you have restarted it. With a bit of luck, I will find some time to autopsy the inanimate carcas. 12:33 2. Biggest waste of money! While trying to sink from the fitbit app, it asks to click the wifi button in the battery compartment, which I do, and can see the setup message on the front of the scale, then the app searches for the wifi signal but a message flashes at the bottom of the fitbit app that says "an error has occurred. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. To save any changes you make to your account, tap "Sync Now." On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. @Lisad123 I'm sorry about the experience you had with your Aria scale. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. After that we got the message "ERROR 1" when standing on it. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. by by Tap Save when your weight log appears. ‎09-10-2019 I couldn't find the exact error code in the help section, but I did find a "List Of Known Error Messages" that may be of assistance to you and others. Your scale is going into standby mode until you step on it. In order to better assist you, please provide more details about the error message. After a little while, “ERR” showed up briefly before disappearing. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" Confirm the person you want to invite has a Fitbit account. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Wait until the process completes before stepping on. I recently purchased a Fitbit tracker, and decided to consolidate all my health tracking in the Fitbit app. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. With a bit of luck, I will find some time to autopsy the inanimate carcas. And than the scale falls out. 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Seconds, which wasn ’ t setup the Aria Air smart scales from official!, was not exceeded whole day displays: `` Sensing, step off, ERR '' ask question. ( BMI ) and % body fat over time, tap the Today tab > tile.
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